Jan Doerter has been working with Solutionz on a consulting basis off and on for more than a decade in between corporate roles. She is an industry and travel technology veteran, with nearly 35 years experience in the travel industry covering people, operations, technology project and product management.
Jan was most recently the Strategic Global Account Manager for Travelport’s largest corporate account. From 2003-2008 she was a Director with American Express where her initial responsibility was for the development and implementation of Travelbahn, a multi-GDS agent platform. During her tenure with American Express her responsibilities were expanded to include leading the GDS Management Team, setting distribution strategy for the Americas and directing global GDS relationships.
Before joining American Express, she worked as an independent consultant for three years in all aspects of travel and travel distribution – online and offline. In this role she has been the senior consultant, project manager and subject matter expert for Walt Disney Travel Company, Ernst & Young and for IBM’s e-Business National Practice, in addition to her work with Solutionz.
Her client portfolio during her time with Solutionz has included Intel, Carlson, Wingate Hotels, Hertz, Starwood Hotels, General Motors, Ovation Travel and LasVegas.com. In these engagements she was responsible for customer briefings, project estimates, proposal support, requirements gathering, high-level user interface and use case documents and the subject matter expert on travel, hospitality distribution and the GDS. She also established relationships with call center and fulfillment partners, managed the development of user test scripts and implementation of the complete fulfillment process. Many of these projects included coordinating the work efforts of other companies’ resources involved in providing the technology behind the end product solution.
Prior to venturing into consulting, Jan worked as a senior project manager for Team BCA (now a part of Datalex). In that role she managed the development and implementation teams for customized airline sales force automation and customer relationship management tools. Her client portfolio consisted of South African Airways, Varig, Emirates and Delta.
During her 10 years of GDS experience with Worldspan, she held various management positions in technical architecture, consulting, quality assurance, product management, technical support and training. Her travel agency management experience spans 8 years in various roles, including general manager of several large Kansas City area travel agencies.
Jan has a BA in Business Management from Kennesaw State University and attended the University of Kansas. She is a lifetime member of the Institute of Certified Travel Agents, a member of Coleman Research Group’s Executive Forum and a past member of the IATA Technical Working Group. Jan currently resides in Chandler Arizona.